Microsoft just added AI agents to Word, Excel, and PowerPoint - how to use them
发布日期：2025-09-29
Available for Microsoft 365 Copilot users, the new agents will help you create, edit, and analyze your documents, spreadsheets, and presentations.
Word WandAI
Word WandAI is an AI tool within Zendesk that enhances customer support with OpenAI's ChatGPT.
10k 热度
AI对话聊天
AI-powered customer support
Zendesk integration
OpenAI
ChatGPT
improve response quality
reduce response time
customer complaints
personalized responses
macro templates
troubleshooting
increase customer satisfaction
professionalism
软件新闻
Microsoft taps Anthropic for AI in Word and Excel, signaling distance from OpenAI
发布日期：2025-09-10
Once in a codependent relationship, Microsoft and OpenAI have decided it's probably best if they both start seeing other companies.
使用指南
What is Word WandAI?
Word WandAI is an AI-powered customer support tool built within Zendesk. It harnesses the power of OpenAI and ChatGPT to improve the quality of customer support ticket replies and reduce response time.
How to use Word WandAI?
To use Word WandAI, simply install it in your Zendesk account. Once installed, agents can provide a brief instruction and AI will craft a highly personalized response by merging the customer's message with agent guidance. It can also reword imperfect messages, adjust sentiment and tone, analyze customer messages to generate top questions, and craft personalized responses with 'Yes' or 'No' outcomes. Word WandAI empowers agents to handle customer complaints efficiently, improve response quality, and increase customer satisfaction.
Word WandAI's Core Features
The core features of Word WandAI include:
1. Instruct: Provide guidance to AI for personalized responses.
2. Reword: Improve imperfect messages written by agents.
3. More Info / Questions: Generate top questions from customer messages.
4. Yes & No: Craft personalized responses with 'Yes' or 'No' outcomes.
Word WandAI's Use Cases
#1
Word WandAI can be used for various purposes such as:
1. Handling customer complaints quickly and efficiently.
2. Supercharging macro templates and making them personalized.
3. Guiding agents on troubleshooting.
4. Increasing professionalism and personalization in responses.
FAQ from Word WandAI
What is Word WandAI?
How do I use Word WandAI?
What are the core features of Word WandAI?
What are the use cases of Word WandAI?
Word WandAI Support Email & Customer service contact & Refund contact etc.
Here is the Word WandAI support email for customer service:
[email protected]
.
More Contact, visit
the contact us page(mailto:
[email protected]
)
Word WandAI Company
Word WandAI Company name:
WordWandAI
.
More about Word WandAI, Please visit
the about us page(https://www.wordwandai.com/about-word-wandai)
.
Word WandAI Pricing
Word WandAI Pricing Link:
https://www.wordwandai.com/pricing
Word WandAI Youtube
Word WandAI Youtube Link:
https://www.youtube.com/@WordWandAI
Word WandAI Linkedin
Word WandAI Linkedin Link:
https://www.linkedin.com/company/91344731
